Shipping & Pickup

*12/1/2020 - Due to current carrier precautions and increased order volume, we cannot guarantee delivery timeframes for any shipping method. We appreciate your patience as we all work hard to ensure everyone's safety.

Orders are shipped from warehouse locations located in Illinois or Georgia, USA.

Contiguous United States

FedEx is the common carrier for all domestic shipments. Charges and shipping times are based on shipment type, package size and weight. Refer to the below map for estimated delivery times on economy delivery shipment types. Expedited shipment types are available; listed in checkout. Delivery dates are estimates and Restaurantware will not be responsible for any delays on FedEx Ground shipments.

Alaska, Hawaii and Puerto Rico

United States Postal Service (USPS) and FedEx are the common carriers for shipments to Alaska, Hawaii and Puerto Rico. Both USPS and FedEx shipping methods are available to users in Alaska, Hawaii and Puerto Rico. Refer to the above map for estimated delivery times on economy shipping methods to these locations. Delivery dates are estimates and Restaurantware will not be responsible for any delays on FedEx Ground shipments.

Canada

FedEx and DHL are the common carriers for all provinces in Canada. Charges and shipping times are based on the shipment type, package size and weight. Customers are responsible for any charges related to customs duties and taxes. Delivery dates are estimates and Restaurantware will not be responsible for any delays on FedEx Ground shipments.

U.S. Territories and Freely Associated States

FedEx and DHL are the common carriers for international shipments, depending on location and delivery method. Both occasionally use affiliated logistics companies to fulfill the shipment. Please contact customer support if you are experiencing issues with processing an order for which the intended delivery address is international.

International

Restaurantware gladly accepts orders from all around the globe, within United States Law. Available products, shipping rates and fees may vary depending on the delivery address and the rules and regulations of local authorities. Contact customer support for more information on expedited shipping methods.

Free Shipping

Restaurantware is happy to offer free shipping on orders over $200. Free shipping does not apply to orders with product discounts or coupon codes already applied. Free shipping only applies to the contiguous United States. *Note some products are excluded from free shipping due to carrier policies.

Tracking a Shipment

Shipments can be tracked on the Restaurantware website, using the username and password that was provided in placing the order. Refer to emails sent by Restaurantware for the username associated with your account. Refer to the Password Reset Section to retrieve a new password via the email that we have on file for your account.

Warehouse Pickups

Customers in Chicago are able to pick up orders from our Chicago warehouse. Warehouse pickup orders cannot be placed online and must be placed via phone. Our warehouse address is:

2150 W 43rd St Unit B Chicago, IL 60609

Edibles

Please allow an additional 1-2 business days for processing edible items.

All edibles are very fragile. Thus, some damage is unavoidable, especially if you choose to ship the products via FedEx Ground. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then Restaurantware is not responsible. If more than 10% of the product is damaged, then we will offer a credit based on the percentage of broken product. Pictures of the damaged product are required to be eligible for a credit.

Damaged or Missing Items

If your order is damaged or missing items, then you must contact service@restaurantware.com within 3 business days of the date the order was delivered to open a claim. All claims are required to include your order number and pictures that show proof of damage.

If you believe your order has been lost or stolen, then you must contact us at 800-851-9273 or service@restaurantware.com to report the issue within 3 business days of the order’s expected delivery date.

Please note: When you report a lost or stolen order, we will file a claim with the carrier in an attempt to help locate your package. If the carrier is unable to validate the claim, then Restaurantware cannot be held responsible for any missing packages. In addition, Restaurantware cannot be held liable for any actions that occur after a package has been delivered, including theft.